Refunds Policy

Effective date: June 2026

We want you to be completely satisfied with your purchase from SKILLPROTECH LIMITED (operating as Protech Academy) on our website https://www.pro-te.ch/ (the “Site”).

14-Day, No-Questions-Asked Refund

We offer a 14-day, no-questions-asked refund on purchases made through the Site. If you request a refund within 14 days of your purchase, we will refund you in full — you do not need to give a reason, and it does not matter whether you have already accessed the product.

This meets or exceeds the 14-day withdrawal right provided to consumers under the European Union’s Consumer Rights Directive. After the 14-day period has passed, purchases are non-refundable unless required by applicable law.

How to Request a Refund

To request a refund, contact us at [email protected] within 14 days of your purchase and include:

• Your name
• Your order number

We will acknowledge your request and process eligible refunds within 5 business days.

How Refunds Are Issued

Refunds are issued to the original payment method used for the purchase. Because all payments are handled by our payment providers (Stripe, PayPal, Klarna, Google Pay, and Apple Pay via Kajabi Payments), the time it takes for the refunded amount to appear in your account depends on that provider and your bank.

Our products are digital (such as online courses, downloads, and streaming content), so there is nothing to ship or return.

Contact Us

If you have any questions, concerns, or complaints about this Refunds Policy, please contact us by email at [email protected].